Fire Away
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AI-powered support. Built around your customers.

Answer the questions your knowledge can settle. Bring in your people for the ones that need judgment. Fire Away keeps AI, your team and the customer in one conversation.

Try Fire Away free See how the AI works

14-day free trial. No card required.

Start with the support problem you want to solve

Choose a workflow for your business, then use its trial checklist to test Fire Away with your own questions.

AI customer support for small businesses

For owners and small teams who answer the same website questions while running the rest of the business.

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After-hours AI customer support

For teams with customers in different time zones or website enquiries arriving after closing time.

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AI support for SaaS onboarding

For SaaS teams whose new customers ask about workspace setup, invitations, settings and plan requirements.

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AI customer support for ecommerce stores

For online stores with repeated questions about products, delivery rules, returns and how to contact the team.

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AI customer support for agencies managing multiple sites

For agencies supporting several client websites or managing multiple brands with different answers and staffing arrangements.

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AI support powered by your knowledge base

For teams with support information scattered across help articles and website pages, or a small set of answers ready to publish.

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AI support for repetitive customer questions

For teams repeatedly explaining the same setup steps, eligibility rules or standard policies.

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AI customer support with authorized account context

For product teams whose support questions depend on a signed-in customer’s plan, setup state or other private account facts.

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AI reply suggestions for customer support teams

For teams that want help drafting replies while retaining human review of customer-facing answers.

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Knowledge, context and people work together

Your knowledge supplies the answer

Prepare support articles and approve useful website content. Keep policies current and check the assistant’s sources when reviewing a reply.

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Your app controls private context

For customer-specific questions, developers can connect authorized read-only lookups. Installing the widget alone does not grant account access.

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Your team handles the exceptions

Take over in the shared inbox, add private notes and continue by email when the visitor leaves. Choose who owns the next human step.

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Questions about AI-powered support

What is AI-powered customer support? +
It uses an AI assistant to interpret a customer question and draft or send an answer using the information you provide. Fire Away combines support knowledge, permitted read-only customer context and human follow-up in one conversation.
Can a human take over from the AI? +
Yes. Agents can take over in the shared inbox, continue the same thread and hand it back to the assistant when appropriate. Email follow-up keeps the conversation moving after the visitor leaves.
Where should we start? +
Choose one common customer task, prepare current knowledge, and test ordinary questions, exceptions and a human handover. You can begin with agent reply suggestions before enabling autonomous customer replies.

Try one real support workflow

Start with your own questions and judge the answers, the sources and the handover.

Start free See pricing

Fourteen days free, no card.