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AI customer support, with your team in the loop

Answer website questions from the knowledge you provide. Keep the sources visible, bring in permitted customer context and let your team step into the same conversation.

Start free How to install

Useful answers start with useful knowledge

Give your assistant clear support content that describes how your product works today.

Support articles

Add answers to recurring questions, explain when instructions apply and keep feature names current. The assistant can retrieve relevant articles rather than rely on general knowledge.

Website content

Make your public product information available alongside support articles. Review the assistant’s sources when an answer needs a closer look.

Read-only customer context

Connect a server-side integration for account-specific questions. Your application verifies the visitor and checks which records they may access before returning information.

See what happened. Know when to step in.

AI answers and agent replies stay together in one shared inbox.

Activity & sources

Inspect the content and permitted lookups used for a reply, alongside recorded assistant activity and available answer checks.

A shared human handover

Take over a conversation, add a private note or ask a teammate for help. Your visitor keeps the same thread while your team handles the next step.

Review answer quality

Mark AI replies right or wrong and review accuracy reporting. Use those findings to improve your support knowledge; replies are not automatically published as new knowledge.

Start with the questions your customers actually ask

Install the chat widget, add your support content and test real questions before enabling automatic answers. Include exceptions: account roles, product types and permissions can change the right answer.

For account-specific help, use verified customer context. A name or email entered in a form is not proof of identity. Your integration is responsible for access checks and returning only the information the visitor is allowed to see.

Your team can answer from the web dashboard or the iPhone and Mac apps. If a visitor leaves the website, email follow-up keeps the conversation moving.

Questions about AI customer support

Where does the AI assistant get its answers? +
From the support articles and website content you provide, plus permitted read-only customer lookups when you configure an integration. Your team can inspect activity and sources alongside a reply.
Can our team take over a conversation? +
Yes. Agents can take over in the shared inbox, answer in the same thread and hand the conversation back to the assistant.
Does the assistant automatically learn from its own replies? +
No. An AI-generated reply does not automatically become a published knowledge article. Your support content remains the source you manage.
Can the assistant change customer account data? +
Customer lookups are read-only. The assistant explains the steps a customer can take rather than performing account changes for them.
How do we check answer quality? +
Test common questions, inspect Activity & sources, and mark replies right or wrong. Reports show review data and pre-send checks. Human ratings are a sample, not a guarantee that every answer is correct.

Put your support knowledge to work

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