AI that helps.
Support that
feels human.
AI customer support grounded in your knowledge.
Live chat and a shared inbox for your team.
Good conversations, wherever work takes you.
Where is my confirmation?
Thanks, that’s everything!
A question about my account
Getting started with our team
Powering the support for NZ Businesses
heapso
- Webscape
Let AI take the first question.
Keep your people at the heart of it.
Bring your support knowledge, customer context and team into one conversation. Give the assistant what it needs to help. Give your people the visibility to stay in control.
Explore AI customer support →Be there for the
“one quick question.”
Welcome visitors with an AI assistant grounded in your support content. Your team can take over in the same thread when a customer needs a person.
Explore the chat widgetPut your support articles and website content to work.
Choose the colours and words that welcome visitors.
Keep the thread going by email when a visitor leaves.
All together.
Never in the dark.
AI conversations and human replies, in one shared inbox. See the sources, follow the assistant’s activity and step in with the whole picture.
Take a look insideWhere is my confirmation?
Thanks, that’s everything!
A question about my account
Getting started with our team
Inspect assistant activity, lookups and sources.
AI reply suggestions help your team find the words.
Live presence, assignment and internal notes keep you coordinated.
A better answer starts
with better information.
Go beyond a generic chatbot. Connect your knowledge and read-only customer lookups, with an extra quality check before replies are sent.
Explore connected contextUseful answers.
With something behind them.
Relevant help articles and guidance
Read-only customer information
An additional check for answer quality
Help articles give the assistant a useful starting point.
Your app controls access to private customer records.
Take over or hand back to AI as the conversation changes.
Your support desk.
Minus the desk.
Let the assistant help with incoming questions while you keep an eye on the inbox. Pick up the conversation from your iPhone, Mac or browser.
Meet the appsStill in the loop.
Assistant answered · View sources
Thanks, that’s everything!
Your team is handling this one
Getting started with our team
Move between devices without starting from scratch.
Push notifications reach the people handling that site.
Keep the conversation moving wherever the day takes you.
There’s more to
a helpful conversation.
AI chat, made yours
A helpful assistant and your team, right on your website.
Alex and Sam are viewing
Jamie, could you help with this account question?
Jamie replied Now
Assigned to Jamie Taylor 2 min ago
A team in the loop
Sources, internal notes and the conversation in one place.
- Current page
- /help/team
- Plan
- Pro
- Account
- View in your app ↗
Pricing → Getting started → Team
A little more context
Bring your customer’s page trail and app details with them.
Here’s the information you asked for. You can reply to this email and we’ll pick up from here.
A thread that continues
Move between chat and email without losing the conversation.
Your inbox, out and about
Keep close to your customers on iPhone, Mac and the web.
Less setup.
More “how can I help?”
Read the install guide Make yourself at home
Create a workspace and invite your team.
Give AI something useful
Add your knowledge and connect the context you need.
Start a conversation
Add the widget. Answer on the web, iPhone or Mac.
AI-powered customer support
Find the support workflow for your business
Help a small team answer repeat questions, guide SaaS customers through setup, or explain store policies after hours. Start with a task your customers need to finish.
Practical support guides
Questions worth working through
How do you choose live chat software for a small team?
A practical live chat evaluation checklist covering installation, unanswered chats, AI knowledge, teamwork, privacy and the true operating cost.
Read the guide →What is AI customer support?
Understand AI customer support, where it helps, where people should take over, and how to evaluate it using real customer questions.
Read the guide →How should an AI chatbot hand over to a human?
Plan AI-to-human handover triggers, preserve conversation context and avoid competing replies when a teammate takes over.
Read the guide →
Glad
you asked.
How does Fire Away’s AI answer questions? +
Can our team see what the assistant is doing? +
Does AI replace our support team? +
Can we reply from our phones? +
What is included in the free trial? +
A little AI.
A lot more “happy to help.”
Meet your AI assistant Fourteen days free. No card. No complicated setup.