Fire Away

Answer from your phone, not just your desk

Native apps for iPhone and Mac, included on every plan, with push that reaches the right person rather than everybody.

Download for Mac

Universal build for Apple silicon and Intel, macOS 14 or later. Drag it into Applications and sign in with your agent account.

Download the Mac app

The iPhone app is not publicly released yet. It ships through the App Store, and this page will carry the link when it does.

Notifications

Push that respects the team

Every agent chooses what reaches them: everything, only conversations assigned to them or unassigned, or mentions only. A mention always gets through, whatever the mode. Mute a single noisy conversation without muting the rest.

  • Routing is decided before anything is sent, so a muted conversation costs nothing.

  • Never notified about your own message.

  • Sign in on a phone and a Mac and you still count as one person for presence.

A phone and a laptop showing the same conversation, with a push notification above the phone

Questions about ios and mac apps

Are the apps an extra cost? +
No. They are included on every plan, including the trial.
Is there an Android app? +
Not yet. The dashboard works in a mobile browser in the meantime.

Explore the rest of the product

Shared inbox

Live drafts, soft assignment, internal notes and mentions.

Learn more

Email fallback

The conversation continues by email and comes back to the same thread.

Learn more

Visitor context

Pages, location and your own app data on every conversation.

Learn more

Try it on your own site

Fourteen days free, and about two minutes to install.

Fourteen days free, no card.