Fire Away
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Looking for a LiveChat alternative?

Consider Fire Away for AI-powered website support, a shared team inbox and email follow-up. Compare the workflow your team needs before switching.

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Fourteen-day trial. Test on a staging page before changing your customer-facing setup.

Is Fire Away a good LiveChat alternative?

Fire Away is worth testing when you want to connect support knowledge, customer context and the people answering your website. The widget is a dependency-free script with allowed-origin controls. Staff can continue through the browser or native iPhone and Mac apps, including after a visitor disconnects.

The product you are comparing

Where LiveChat fits

LiveChat presents AI-assisted live chat, a website widget, service automation, an omnichannel inbox and reporting as part of its offering.

Keep LiveChat on your shortlist if its channel coverage, reporting or connected tools are essential to your workflow. Identify which capabilities are part of the configuration you use and which integrations need rebuilding. Compare actual tasks instead of assuming that similar widget screenshots imply identical service operations.

Product information checked against LiveChat features. Features and plan availability can change.

Compare the work you need to do

Support-workflow comparison: LiveChat and Fire Away
What mattersLiveChatFire Away
Website supportLiveChat offers a widget and AI-assisted live chat.A configurable chat widget with shared AI and staff conversations.
Broader requirementsLiveChat lists automation, channels and reporting.Check your requirements against Fire Away’s focused chat and email workflow.

What should you test before switching?

Install the widgets on separate test pages using the same page template. Navigate through the app, send an account question, then close the visitor tab. Check the follow-up route, mobile layout and whether your team retains the context needed to answer.

  1. Test the widget against the real site layout and origin restrictions.
  2. Compare a question that needs verified customer context.
  3. Send an agent reply after the visitor has left.

Keep a record of which answers were correct, which requests needed a person, and whether customers could continue after leaving the page. Use the same facts and questions in each trial.

Chat widget installation checklist →

Questions about switching from LiveChat

How should we trial Fire Away alongside LiveChat? +
Use separate staging pages or a controlled rollout. Keep a single active launcher on any test page so overlapping widgets and duplicate replies do not confuse the comparison.
How do we move from LiveChat to Fire Away? +
Start with a staging page, prepare and review your support knowledge, invite the agents who will answer, and test chat plus offline email follow-up. Plan historical data, existing help-content URLs and integrations separately; a new widget does not import an old workspace.
How should we compare the cost? +
Use the current vendor plans and the same team size, channels and AI usage assumptions. Fire Away has per-seat plans after its trial. Check the current pricing page and your billing setup; this page does not calculate savings or quote a competitor’s price.

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Try the conversation for yourself

Use your own questions, support content and team. Fourteen days free.

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Fourteen days free, no card.