# How can one team support several websites?

One team can support several websites from a shared workspace if each conversation retains its site identity, the right knowledge, and clear agent access. Keep shared operational routines consistent while separating brand-specific policies and private customer information.

By the Fire Away team. Published: 2026-10-27. Updated: 2026-10-27.

Canonical HTML page: https://fireaway.chat/guides/support-multiple-websites

## What should be separated by site?

Separate the widget identity, approved knowledge, customer context connection, and any canned replies that differ between brands. Similar product names or refund rules are easy to confuse. A correct answer for one site can still be incorrect when sent to a customer of another.

## How should access work?

Give agents access to the sites they actually handle and review that access as responsibilities change. Do not use a common password for a whole agency. Site access within one workspace is different from membership in separate customer organizations, so check which arrangement your product supports.

## How do you avoid notification overload?

Decide who monitors each site and which events require interruption. Keep an explicit route for urgent help, such as a teammate mention. Review missed conversations and noisy notifications together; simply turning every alert on can make important messages easier to overlook.

## Practical checklist

- Keep each site’s knowledge and identity clear.
- Assign access according to actual responsibilities.
- Test a conversation from every site.
- Check notification behavior with the intended agent accounts.

## Worked example

An agency supports a SaaS product and an online shop. The same staff may handle both, but shipping policies should never enter a SaaS billing answer. A site label, scoped knowledge, and a deliberate access review help keep those boundaries visible.

## How Fire Away fits

Fire Away supports multiple sites within an organization, per-site agent access, and site-related notifications. An account belongs to one organization; this is not an organization-switching feature.

- [See support for agencies](https://fireaway.chat/use-cases/agencies)

## Further reading

- [All customer support guides](https://fireaway.chat/guides)
- [AI content index](https://fireaway.chat/llms.txt)