# Should you review website content before an AI uses it?

Review website content before treating it as authoritative support knowledge. A crawl can collect old offers, navigation text, incomplete explanations, or pages meant for a different audience. Approval should establish which statements are current policy and which conditions an answer must preserve.

By the Fire Away team. Published: 2026-10-27. Updated: 2026-10-27.

Canonical HTML page: https://fireaway.chat/guides/approve-website-content-for-ai

## Why is a website crawl not the same as a knowledge base?

A website is written for several purposes: marketing, navigation, announcements, and support. A promotion may be accurate only during a particular period. A heading may omit the qualification in the next section. Extracting text does not decide which statement your support team should stand behind.

## What should reviewers check?

Check product names, plan restrictions, dates, regions, links, and instructions that have changed. Remove repetitive layout material. If a page points to another document for the decisive rule, include the needed explanation or direct the customer there rather than leaving an incomplete claim.

## How should changes be handled?

When a policy changes, identify the affected approved articles and test representative questions again. Avoid assuming that a previous approval covers every future revision of a web page. Someone should own the business accuracy of the answer even when extraction is automated.

## Practical checklist

- Check that the page is current and intended for customers.
- Preserve conditions beside the rule they qualify.
- Remove outdated offers and repeated navigation.
- Test the approved draft before relying on it.

## Worked example

A landing page says “Get started free” while pricing explains that the offer is a trial. The approved support answer should explain the actual trial terms instead of turning a short marketing headline into a promise of permanent free service.

## How Fire Away fits

Fire Away can create knowledge drafts from website content for review and approval. Crawling is a starting point for preparing answers, not a substitute for checking your policies.

- [See approved knowledge for AI](https://fireaway.chat/features/ai-customer-support)

## Further reading

- [All customer support guides](https://fireaway.chat/guides)
- [AI content index](https://fireaway.chat/llms.txt)